At Landyachtz, we believe in the boards we make and stand behind our product. Our decks come with a 1 year warranty against manufacturing defects.
The more we know, the easier it is to help. Please get in touch about any issues you have and let us know if you have any additional information. A detailed description of the damage and when you first noticed it is a great start. To help us assess your warranty claim, please provide pictures of the issue. We need a full shot of both the top and bottom of the board as well as detailed, in focus pictures of the damaged area.
Please allow us 3 – 5 business days for to look at your warranty claim and get in contact with you. We will do our best to make sure you’re back on a quality skateboard as soon as possible.
If you have any questions, please give us call during normal business hours and a human will answer!
Please email warranty details to: firstname.lastname@example.org
For assistance please call toll free: 1-855-758-4627
The following issues are not covered by our warranty:
- Impact damage, including snaps and cracks
- Run over by a vehicle (or horse)
- Scratches or minor chips
- Water damage
Covid-19 Update: We’ve re-organized to limit contact, with customer service staff working remotely when possible. We’re doing our best to maintain customer service so please be patient with us as we return your calls and emails. We’re a small team that is dedicated to making sure your experience with us is a positive one. Thank you for your understanding and patience! We really appreciate it and will address your warranty issue as soon as possible.